The Gold Support Agreement is designed for businesses with demanding support needs and includes the following;

• 20 hours of on-site support per month
• Up to 20 inclusive remote support incidents* per month
• Discounted rates from £40 per hour for on-site support & £15 per incident for remote support
• A weekly one hour healthcheck and on-site guaranteed support visit
• Inclusive managed backup service, including tape rotation & offsite fireproof media storage
• Bespoke Service Level Agreement (SLA) defining guaranteed response times and 24-hour call out option
• FREE standby server for up to five days, £150/day thereafter - saving up to £500 per day